Years ago, I ordered something from Walmart and chose order pickup. Horrible experience, couldn’t find the order pickup, the employees couldn’t find the items for the longest time, just a mess. Didn’t do it again.
I needed a large item and didn’t really wanted it delivered to the house, especially if they sent the wrong thing. So I did the order pickup thing.
This time, it was heads above different. This time, I got a text message inviting me to check in, in advance. I did. I got to the start on Friday morning, expecting it to be quiet and the parking lot was full. There were three people in line in front of me. I stood there maybe 30 seconds when a smiling employee came out and ask me if I was there for order pickup (the other three were men). They even asked if I wanted help out!!!!
I asked if they would open the box for me as I wanted to check I got what I ordered — I did. I asked if they would keep the packing materials. They did, and it was a win win for all.
Love the use of technology.