They have been working hard to improve the customer service experience.

First time I had to return something I had to make two trips because I didn’t have the full receipt – the email was missing the bar code.

Second time I had to convince them that while I had the receipt and it was from the Microsoft Store but online, I had to convince them that the item needed to be exchanged, and they insisted on keeping the box.  Microsoft Band.

Yesterday I walked in with a Microsoft Band 2 that wouldn’t change, and they took it and the charger, and handed me a new box.

Just stood there as I expected a hassle.

NICE!