I found this out the hard way the Friday before New Year's.
I bought a beautiful Sony Viao computer from the Microsoft Store in Frisco Texas. My first worry is that the store would be closed since it was a Holiday store and the holidays were kind of over. My first step after discovering the screen was broken was to call Microsoft Assure to find out what to do to and they told me I had to take it to Austin.
Thankfully, the Frisco store has been converted to a "specialty" store. It was still open.
However, when I scanned the receipt, I didn't scan the bar code. Little did I know the bar code was all important. There was an advertisement between the money part and the bar code part of the receipt. Also the employees at the Microsoft store couldn't find the receipt in their system.
So I had to go back on Saturday. Did I mention that Frisco is about 30 minutes from my house? Then you have to walk through Nordstrom's to get to the store.
They told me they would "overnight" it to the Austin store. Remember, I told you the Friday before New Year's.
I got an interesting call today.
When I got the Notebook, I got an Assure Plan. I'm glad I did. They are counting this as an accidental break, and explaining Sony counts it too. The tech even said he can tell from the case I haven't dropped the machine. However – Sony won't repair them as manufacture defects.
The tech said they are finding that they are breaking when people put pressure on the center of the back of the screen – just where we've been taught to carry notebooks.
Moral the story:
Don't carry the new touch screen notebooks around while they are open.