They have an online compliant form, which I've filed out and I've requested an Independent Review of the Pump Rejection.
I'd LOVE to have the pump covered -- the policy covered up to $3500 in durable equipment expenses, and I've spent less than $200. Especially since I've found out that the humidifer is a rental, not a purchase. Weird.
So the max I can get back on the pump is probably $3250 or so. It's still over half the cost of the pump.
I'll of course, be happy for the supplies alone, but I should get at least one of them.
And it's diffently been worth the full cost.