The tech support people are courteous. I was freaked out by the fact that when I put the glucowatch in the reader port, and then pulled it out, the battery flew out and the watch reset.
So I called, it was after business hours, so I left a message. Got a call fairly early today acknowledging that it was a known feature of the watch, and shouldn't be an issue. And that it would be easier to remove the watch for the port with the armband.
I called back, because I hadn't asked about the reset issue, but I did figure out what was going on with that. The watch was new out of the box, and the onboard lithium battery hadn't charged yet. When I left the watch alone for a couple of hours, I could get it out of the hardware port with no problem, even though the battery still flew out.
They confirmed during the call, that yes, the battery didn't come charged, and that it would store results for 2 days without an external AAA battery.
That was reassuring.
Tech support means a lot to me. I would grade them higher with they had 24 hour tech support -- Therasense seems to, and Animas does -- though the tech support person calls you back within a few moments of you calling them.