@ExpressScripts phone call worked
January 12, 2014
Friday my plate was too full, and I got a call from Express Scripts telling me that their formulary had changed.
Okay, I've gotten two letters each from the following:
- my school district
- the state
I lost count of how many letters I got from Express Scripts, but each time, I got two.
Next time this happens I'll keep them. I am sure it has been more than 10, less than 20.
For the past three months, everytime I go to the website to do anything with Express Scirpts a pop up comes up and tells me that formulary changed.
There is supposed to be a checkbox to click to make it go away and it hasn't worked.
Something in my brain snapped with that phone call. I called it back and I got the same freaking message, so I actually took time out of my day.
The idiot who took my call didn't seem to get my complaint:
"Okay people, I got it, you've told me countless times, next time, I'm going to save every single interaction and I'm going to send it to you in a box. My doctor and I have a plan. You don't get to know what the plan is until I want to tell you. I will tell you that you are losing money because of one of our plans. MAKE IT STOP NOW".
I think it repeated it 4 times.
I had children in my room and on third repetition one of the child told me to be nice. My response: "I'm being nice, I haven't started cussing yet.". There was also another teacher in the room, and she agreed that I had not broken the nice barrier yet, and that I had earned a lost of patience.
The good news: The pop ups didn't show up on the web site today.
The bad news on their end: I've complained to the state board of insurance. I'm not holding my breath of course.
I still maintain that is not fair for anyone to change the rules in the middle of a policy.
My plans: Medtronics gets to supply me my test strips. I'm am liking Medtronics more and more every day.
I'm successfully used a vial of Humalog without an allergic reaction.
When I run out of Novolog, and can't get any more, I will switch. I will still support @racingwithinsulin and I will still support Charlie Kimball, and be envious of him. I will still like NovoNordus as a company better than Lily even if they are foreigners.