Not getting email after I send them to Animas. Seriously. Over the past year, I have sent several emails without a reply, both from the website, and directly from my email account.
Not being able to order from the online website. Nothing like going through the whole process and then the order never arriving.
Not being able to get automatic ordering.
Not getting my phone calls answered when I've tried to order. Has happened three times in the past year.
No upgrades. I have to keep a Windows XP computer around to download the pump. Well, there is Diasend. But they gave us software to modify and backup the pump and then don't upgrade it in like 5 years.
Doctor doesn't like the fact that the reports and software haven't been upgraded either.
However, I will miss the remote, though I won't miss the size of the meter and I won't miss the screen. It's getting increasing harder to read as my eyes get older. The screen is white on black with some other colors, why not the meter?
Also the meter database hasn't been updated in years.
And why did I get notified that the pump warranty was out in August?