Yet another Protonix/Medco disaster
September 02, 2009
My prescription plan has a weird exception when it cmes to GERD drugs. I think they want it on over the counter Prilosic but not sure. I also don't think there is enough Prilosic available to solve my GERD, I break through Protonix, and Nexium does nothing for me. I don't think Prilosic does anything either....
Just found out that the prescription was automatically "skipped" without telling me. Well, found out two weeks ago. Sent email to Medco about it, and it looked like we had it solved without using the phone. WRONG.
That just got one of the precerts done. I need two.
So I had to do the second precert over the phone.
Here's the real stressor. I got an phone message saying the meds were approved, their phone system said I was approved but when I tried to order the meds yesterday, the guy on the phone said it wasn't and that the doctor said I didn't need that much. I was so mad, I was spitting tacks, seriously. But decided to wait until I saw Dr. next week to find the answer.
I actually didn't hear the phone message until I got home and it said I was approved so I called Medco back. This time I got a person who actually looked at their computer and read their screen, and sure enough it was approved.
Hopefully the pharmacists actually put the order in -- it's not showing up on the Medco website, and it's on its way.
Good news: my plan restarts on September 1st, including my flexible spending.