Animas - Ezmanager Frustrations
July 18, 2007
I am really upset with Animas right now. The good news for them, is that I hate Minimed and Smith is out of network, but if I were getting a new pump today, I wouldn't be happy buying from them.
Here's the deal. When I got my IR1250 (back when they first shipped), they had a software issue in the food database and had to recall the pump.
So I upgraded to the IR2020 last spring when I could get the chance. I believe I was the first upgrade, if not, certainly one of the first.
However, EzManager doesn't work with the IR2020, so every since I got it, I've been stuck with their food database. Plus I haven't been able to upload data. Okay, I can get bolus history and basal history, but I can't upload and save pump settings, etc. Nor do I have it in hard copy to double check.
Every time I've asked they have said they were shipping soon. In June I called and they said July. I finally called yesterday and now they at least gave a date, August 1.
Yeah, two weeks away. I really wish they had told me when they shipped the pump that EzManager wasn't ready. I am pretty sure I would have said -- fine, wait and ship the pump when the software ready. In fact, I asked that they switch pumps until the software was ready yesterday and they refused.
If I don't see it on August 1st, I think I'm going to start getting real hard to get along with.