Amy, you did a really good job on this interview, but I do want to do back to the source at some point. Has he published his suggestions on the internet?
In case anyone is wondering, one of my hobbies is "Behavior Analysis". Yep, dog agility is all about behavior analysis. I've even taken some basic graduate courses. Use it every day in my classroom and even tell my students how to use it.
So, from a behavior analysis standpoint, a lot of what he is saying makes sense, and is good concrete advice. It's the type of advice I give others:
His points in bold
Find Out Where You Are
Very important. You can't figure out where to do if you don't know where you are now!
Decide What to Focus On
That's Behavior Analysis 101 -- you can't change more than one behavior at a time. Actually we do that in dog training, but NOT in one training session. I always tell everyone pick one thing to do well, and do it real well. Once that thing is mastered pick the next one.
Also pick things that are measurable and that you can see progress in. I would also, in the beginning stages, pick something that you can see change. For example, I might not pick blood pressure to begin, because it will take a while for to see those changes. I might pick, testing and logging every morning, as that is something I can measure and see change immediately. Rewards come more immediately (an important part of behavior analysis). Blood pressure or even A1C are for people who have mastered the easy stuff.
Think of Your Diabetes as a Small Business, and Your Care Team as Your Consultants
Not a BA thing, but it is something we talk about on the insulin pumpers list. One thing I try to keep in mind is that the doctor is my employee, and if he doesn't do what I am paying him to do, it's time to fire him/her (In informal BA terms, it's called "Shooting the Dog")
Make Sure You See the Results
Again, a BA thing. If you to know if you are making progress.
By the way, if behavior analysis is of interest to you, the best source is Karen Pryor's "The New Art of Teaching and Training", subtitled as "Don't Shoot the Dog!" (If you get the Second edition, I'm quoted).
"Shooting the Dog" is an abbreviated term for the most final of training solutions. Her example is a barking dog in a neighbor's backyard and gives differing ways of solving the problem. The most extreme solution is of course, shooting the dog.