Living with Diabetes and Lapband

Finally got the dog's pictures with Santa. I had them taken on Dec 6. Very disappointing, I was waiting patiently.

Speaking of which, I have also been awaiting the return of my Palm Zire 71. I've got a Tungsten E for a while, just to manage things, and haven't decided what to do. I might just sell the Plam Zire. There are a lot of nice things about the Tungsten.

Here's the deal. I called and talked to their tech support in November. The 5 way navigation button broke, was fine one day, and next day wasn't -- and I had it in a hard case.

So the tech support person (an Asian speaker) got my name, my email address, and every other important piece of information wrong. Palm had an English speaker call to get the screwed up information wrong, but gee, I was at school teaching.

Oh -- and in case, you are wondering what this has to do with diabetes -- well, I manage my care with Animas's EzManager, and use the Palm extensively.

Anyway, the person who I got ahold of -- another Asian speaker -- told me to go ahead and ship, even though I didn't have all the information. I had a note in the envelope, and the SR number on the outside. Had it sent UPS, had the tracking number, etc. Well, it arrived, and nothing happened, and nothing happened.

So, I call back on a Saturday, but didn't have the tracking number. THAT Asian speaker claimed she had escalated it to Level 2 and that someone would call, but no one did -- I checked the caller ID AND the messages.

When I did have the tracking number (had left it on my desk at school), I called and got yet another Asian speaker, who assure me they had it, gave me yet another Service number, this one was NOT in their database, and assured me, that they were shipping.

Well, I knew he'd lied ... so I called later in the day. Another Asian speaker who only confirmed all the numbers I had -- though DID confirm that the number I had been given that morning was a lie -- and assured me once again, I'd be getting my Zire back.

Still nothing -- even though I emailed their tech support and told them all of this -- oh and they also claimed someone would call, and no one did.

Finally on Wednesday afternoon, I got ahold of an English speaker. He confirmed that the Palm had arrived, but was not paired with a SR number and was just sitting there. He said that the facility that handled that had just closed, and couldn't do anything but would handle it first thing in the morning.

GOOD NEWS! I actually got an email early in the morning claiming that they had received the Palm. Sadly their ship date was December 24! That means the Palm had been gone close to a month!

But better news, got an email this morning, with a Airborne tracking number, and it is on it's way.

I really believe the problem is outsourcing ... when I did get English speakers, life was good, and things got solved. Not one of the Asian speakers got ANY of the call right.

The moral of the story, is to make sure you don't buy a Palm with parts that can break off -- like this Tungsten E.

Anyway one want a refurbished Palm 71 Zire cheap?